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Help Desk >
Help Desk Software >
Web based help desk software
Omnistar sells web based products and services used by many companies worldwide including fortune 500 companies, universities and government agencies. Their mission is to empower businesses so that they may leverage the internet and grow.
Omnistar Live is web based PHP help desk software used by webmasters that combines live chat and helpdesk software in one easy to use solution. Our customer service software combines ticketed support (web and email based), live chat and a knowledgebase solution. Our help desk software will streamline the operation of managing your support and email request, with our built in tracking system.
By effectively developing this comprehensive application, you can now have the advantages of a total call center issue tracking tool, live chat support tool, comprehensive knowledgebase and troubleshooter all in one.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux, Windows, FreeBSD, Mac, Sun Solaris |
| Database(s): |
MySQL |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
Yes, free |
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