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Omnistar Live

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Omnistar sells web based products and services used by many companies worldwide including fortune 500 companies, universities and government agencies. Their mission is to empower businesses so that they may leverage the internet and grow.

Omnistar Live is web based PHP help desk software used by webmasters that combines live chat and helpdesk software in one easy to use solution. Our customer service software combines ticketed support (web and email based), live chat and a knowledgebase solution. Our help desk software will streamline the operation of managing your support and email request, with our built in tracking system.

By effectively developing this comprehensive application, you can now have the advantages of a total call center issue tracking tool, live chat support tool, comprehensive knowledgebase and troubleshooter all in one.

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Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL
Price: Commercial

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Number of ratings: 0 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free

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