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Web based help desk software
Ace Helpdesk Software is a PHP based help desk application by which the programmers can construct helpdesk in their website in order to give support to the site visitors. This application offers various features like allowing the members to exchange information through emails, facilitate the provision of editing the knowledge base, allowing ticket to be added along with email sections and more.
Customers can attach files to their tickets if you allow it. It supports multiple employees, technicians and admins. It will generate reports on how fast each technician replies to tickets and how many tickets are open, closed or on hold.
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| Specification |
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| Language: |
PHP |
| Platform(s): |
Linux, Windows, FreeBSD, Mac |
| Database(s): |
MySQL |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
No |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
Yes, free |
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