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Help Desk Software

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Help Desk Premier is a premium web-based help desk software application that is network and cloud enabled. It offers a host features like asset management, report generation, change management, in addition to a ticket management life cycle with an effective, elaborate and easy-to-use escalation process. It is easy, simple, efficient and highly customizable; helping you resolve customer requests and tickets in a jiffy.

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Platform(s): Linux, Windows, Mac
Database(s): Microsoft SQL
Price: Freeware

Average visitor rating: Rated 3.5 (out of 5) | 2 votes Rated 3.5 (out of 5)
Number of ratings: 2 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free

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