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Web based help desk software
Casengo is the all-in-one customer service tool for you own website/shop.
Casengo offers a live chat application that provides email management combined with live chat in one. The application is free, and really easy to use. Live chat is really useful, even when you're not online, the message from your customer will arrive thanks to Hybrid Messaging.
Hybrid Messaging takes care of the fact that you don't have to be offline in this world. If you leave your computer, with most chat apps you being logged out of shown "offline". With Casengo, you don't! Hybrid messaging always delivers your messages to your Casengo account: by chat or by email.
Awesome.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux, Windows, FreeBSD, Mac, Sun Solaris |
| Database(s): |
|
| Price: |
Freeware |
Average visitor rating:
 Rated 5.0 (out of 5)
Number of ratings: 1 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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