Rhea Helpdesk Solution

The Rhea Helpdesk Solution is an ITIL-ready, web based helpdesk for easing IT Support and General Customer Support. With a very simple user interface that totally encapsulates all the complex operations happening behing the scenes, the Rhea Helpdesk is ideal for SMEs looking for a easy to use helpdesk solution.
Clients can raise tickets by phone, web or email and track progress end-to-end through the self-service portals which also includes a Knowledge base, FAQs and Forum.
Technicians can raise Incidents and Service Requests, run reports, automatically send of end-of-ticket user surveys, have SLAs automatically tracked and escalated and a whole lot more.
All this for a very low all-inclusive price. We do not charge a low initial fee and then charge you for 'add-ons'.