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Help Desk >
Help Desk Software >
Web based help desk software
SysAid is an IT Service Management solution that offers the industry's first fully integrated help desk. SysAid provides many innovative tools for improving the IT management experience, including a Remote Access module, Password Services to self- reset passwords without IT department involvement, and an IT Benchmark tool that enables users to track performance internally and compare data with global IT departments. Equipped with advanced mobile capabilities, SysAid allows end users to submit requests from mobile devices, and IT admins to manage their helpdesk on the go. SysAid holds an advanced certification for ITIL: Pink Elephant certified for ITIL V3 compatibility.
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| Specification |
|
| Language: |
Java |
| Platform(s): |
Linux, Windows, Mac |
| Database(s): |
MySQL, Microsoft SQL, PostgreSQL, Oracle |
| Price: |
Commercial |
Average visitor rating:
 Rated 5.0 (out of 5)
Number of ratings: 2 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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