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Help Desk >
Help Desk Software >
Web based help desk software
Layton service desk was built to offer companies an affordable, powerful and customizable help desk software solution. LSD has all the capabilities of a full scale system, but is also extremely user-friendly. Finally, you don't have to be an IT genius to make the use of your help desk.
Layton Service Desk not only is customizable in use though, it can also be changed to fit companies' appearance through the use of Form and Data Design back-end capabilities. LSD can be scaled down to a simple call-tracking system, or a full blown ITIL compliant software solution.
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| Specification |
|
| Language: |
ASP.NET |
| Platform(s): |
Windows |
| Database(s): |
Microsoft SQL |
| Price: |
Commercial |
Average visitor rating:
 Rated 2.5 (out of 5)
Number of ratings: 6 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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