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Help Desk >
Help Desk Software >
Local (PC) help desk software
A desktop and web based Help desk application which is feature rich, highly configurable and easy to use. Aegis can be customized for use in almost any industry and is designed for small to large enterprise organizations.
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| Specification |
|
| Language: |
VB.NET |
| Platform(s): |
Windows |
| Database(s): |
MySQL, Microsoft SQL, Access |
| Price: |
Commercial |
Average visitor rating:
 Rated 5.0 (out of 5)
Number of ratings: 1 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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