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EnterpriseWizard provides a complete automation solution for your Help Desk, handling everything from help desk tickets to change requests, contract renewals, asset management, customer surveys and timekeeping. EnterpriseWizard maps any use case with GUI-based customization and a flexible data model, no custom code required. In a typical help desk scenario, an employee's access to a business application stops working. She sends an email to the help desk inbox and hopes for an eventual response.

Most help desk solutions improve the process with features like email to ticket conversion, a self service portal, queue management, and ongoing issue tracking.

EnterpriseWizard completes the package with our adaptive business rules engine, graphical workflow editor, centralized knowledge base, and granular searching and reporting. With these powerful tools, we can customize and automate your help desk's behavior to match your company's exact business process.

We also include the natural extensions of the help desk right out-of-the-box -- to manage change requests, projects, timekeeping, customer surveys, and assets. Turn these functions on or off as desired to implement a fully integrated, complete IT service desk solution at no extra cost.

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Language: J2EE
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL, Microsoft SQL, ODBC
Price: Commercial

Average visitor rating: Rated 5.0 (out of 5) | 2 votes Rated 5.0 (out of 5)
Number of ratings: 2 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, extra cost

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