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Acanotion help desk

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It provides main work area that is comprised of the queue of requests to attend to. User just clicks on the staff member or type of job request to quickly sort list. No need to go to a search screen to look up particular requests. The job details screen allows all users of the system to feel comfortable with the required entry fields. They are all visible on the same screen. Just click the tabs on the client screen to see address details, and the history for the client, all the requests that have come in. It automatically emails notifications to clients or staff when jobs are created and assigned.

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Language: N/A
Platform(s): Windows
Database(s): None
Price: Commercial

Average visitor rating: No ratings yet
Number of ratings: 0 votes

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Feature Available
Multiple staff logins: Yes
Categories: No
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: No
Customizable appearance: Yes
Source code included: No

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