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Help Desk >
Help Desk Software >
Remotely hosted help desk software
It provides Self-Service Portal to enable your customers to create their own trouble tickets. You can track the usage of each portal by project or by user. Automatically associate tickets created in a portal with a specific customer. The number and type of options available for any field within a trouble ticket can be customized. You can customize fields according to your business needs. If you configure e-mail addresses for your users, they will receive notification via e-mail. Reports based upon tickets can be executed at both the project and company level. Once a ticket is created, any update to the ticket is tracked.
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| Specification |
|
| Language: |
N/A |
| Platform(s): |
Windows |
| Database(s): |
None |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
No |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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