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SpoTS Helpdesk

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It provides Self-Service Portal to enable your customers to create their own trouble tickets. You can track the usage of each portal by project or by user. Automatically associate tickets created in a portal with a specific customer. The number and type of options available for any field within a trouble ticket can be customized. You can customize fields according to your business needs. If you configure e-mail addresses for your users, they will receive notification via e-mail. Reports based upon tickets can be executed at both the project and company level. Once a ticket is created, any update to the ticket is tracked.

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Language: N/A
Platform(s): Windows
Database(s): None
Price: Commercial

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Feature Available
Multiple staff logins: Yes
Categories: No
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: No
Customizable appearance: Yes
Source code included: No

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