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Help Desk Software >
Web based help desk software
Flextic is a helpdesk management application based on a ticket system, one of the most elastic and feature-packed live support packages. It provides manage tickets facility to users such as view or close ticket and many more. User can select skin, languages, date format, ticket per page etc. User can also set the priority and category of any ticket. Flextic offer also WAP ticket management for your mobile and fleXalert, new software for real time notify of ticket. Admin/staff can login and navigate WAP ticket management area read last 5 tickets opened and post message, 5 message inserted by users and within staff action and post message.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux |
| Database(s): |
MySQL |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
No |
| Source code included: |
No |
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