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Local (PC) help desk software
The Close Support application set is the Close Support Desktop, a Windows application used by support personnel to manage technology assets and support requests. Great call handling features and a fully integrated Knowledge Base enhances support team's productivity. This software delivers feature of expensive help desk software at an affordable price and it also has a Simple license model, which means unlimited end-users & unlimited technicians at the quoted price. In short, Close Support help desk software give three great advantages to customer affordability, simplicity of Setup and user friendly interface.
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| Specification |
|
| Language: |
N/A |
| Platform(s): |
Windows |
| Database(s): |
Microsoft SQL, Access |
| Price: |
Commercial |
Average visitor rating:
 Rated 3.7 (out of 5)
Number of ratings: 3 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
No |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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