Dapper Desk

It allows customers to send emails or login to create a "contact request" ticket. Gives each customer contact ticket a unique id number for easy tracking of new and archived tickets. Eliminates the need for customer service department to use personal email programs to reply to customer requests as all customer requests are contained within one easy to use interface. Allows customer service representative to login from any computer (with their username and password) to review and answer customer service requests. Allows administrator to group customers into "user groups" for specific usergroup reporting. It provides quick, at a glance status report of current, open contact requests. Enables customer service representative or managers to assign tickets to the best-qualified customer service representative with the click of a mouse.