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Web based help desk software
A highly configurable web based helpdesk software, this system provides plug-in to meet your business needs and it can be extended from helpdesk software to a project management system or CRM, it also offers customizable item fields and types (such as Change Request, Software Bug etc) which can be added or modified. OneorZero is multi language system and provides search facility that can be complex or simple. OneorZero staff provides minimum 4 hours of support that can be enlarged if required. An easy to understand documentation is distributed with installation and it is also available on online that provides help from users to administrators. It also provides facility of mobile browsing (such as IPhone and Smartphone) as well as light browsing that only loads the required data.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux, Windows |
| Database(s): |
MySQL |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
No |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
Yes |
| Source code included: |
No |
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