Help Desk Pilot

Help Desk Pilot is multilingual help desk software that offers a powerful email parser that allows you to turn customer emails into tickets; it also provides canned reply facility, which minimizes the response time. Help Desk Pilot automatically list those tickets that were similar and previously resolved. It provides statistics and reports based on activities across the system. The system provides facility to add custom fields. There are vast search options to find tickets across the system. Every member of staff can manage their profiles. Personal time and language can be set here. The facility of private notes makes easy the process of information sharing about any ticket.