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Web based help desk software
Web Help Desk is an easy to use and easy to deploy. It features a user friendly tabbed interface. As it is written in Java, it is platform independent, it runs on any server that has Java 5 installed however users only need a browser to utilize the software. It manages a step-by-step history of ticket for technicians. It also has report that displays summary of all the work. Administrator can easily search clients; tickets and technicians, the status of tickets are also visible and administrator can e-mail any ticket to technician. Clients can categorize, such as Hardware, Software or Network request and set priority for their requests.
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| Specification |
|
| Language: |
Java |
| Platform(s): |
Linux, Windows, Mac |
| Database(s): |
MySQL, Microsoft SQL, PostgreSQL, Oracle |
| Price: |
Commercial |
Average visitor rating:
 Rated 5.0 (out of 5)
Number of ratings: 3 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
No |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
No |
| Customizable appearance: |
No |
| Source code included: |
No |
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