Liberum Help Desk

It provides a complete help desk solution for small and medium sized organizations, it provides choice for granting users to access the help desk software using windows log in or separate database. After submitting problem, users can view the progress of the problem or add further information; users can also list previously submitted problems. The Support staff is notified through email about new problems or updates. The problems are listed with important details; member of staff can also view or edit other member’s problems. The problems that are updated are marked with date, time and user name. Staff member can search through tickets by username, category, description, dates and more.