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Help desk software Hesk

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Help desk software written in PHP with a MySQL database. Hesk is a nice FREE alternative to all the big (read: expensive and resource intensive) help desk solutions.

Hesk is rich with features, including unlimited categories, staff with customizable privileges, customizable fields, canned responses, fully-featured knowledgebase (FAQ), e-mail notification and much more.

This script can be easily translated to any language, has customizable header, footer and style files. Since it comes with open source code at no charge you can basically customize it to your specific needs as long as you can code in PHP (or hire someone to do it).

I would recommend this to anybody looking for a good support ticket system. This is the type of script you would expect to pay a decent amount for.

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Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL
Price: Freeware

Average visitor rating: Rated 4.6 (out of 5) | 42 votes Rated 4.6 (out of 5)
Number of ratings: 42 votes

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Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free

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