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Ace Helpdesk

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Ace Helpdesk Software is a PHP based help desk application by which the programmers can construct helpdesk in their website in order to give support to the site visitors. This application offers various features like allowing the members to exchange information through emails, facilitate the provision of editing the knowledge base, allowing ticket to be added along with email sections and more. Customers can attach files to their tickets if you allow it. It supports multiple employees, technicians and admins. It will generate reports on how fast each technician replies to tickets and how many tickets are open, closed or on hold.


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Specification  
Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac
Database(s): MySQL
Price: Commercial


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Number of ratings: 0 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, free


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