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Kayako

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eSupport incorporates Kayako's leading ticket and e-mail management support desk software, including knowledgebase, troubleshooter, news and downloads publishing tools.

Offering your end-users a variety of self help resources, such as guided troubleshooters and a searchable knowledgebase, is a good way to cut down on your workload. eSupport makes this even more effective; knowledgebase articles are automatically suggested to end-users as they type out their tickets.

With eSupport, you can consolidate all of your organization's e-mail into a single area, using it both as a support desk and a collaborative e-mail client. With no more forwarding and carbon-copying to other parties, eSupport will improve the efficiency of your online operation.


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Specification  
Language: PHP
Platform(s): Linux, Windows, FreeBSD, Mac, Sun Solaris
Database(s): MySQL
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 3 votes Rated 5.0 (out of 5)
Number of ratings: 3 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: Yes
Customizable appearance: Yes
Source code included: Yes, extra cost


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