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Web based help desk software
Description: EnterpriseWizard can be configured to support your exact business requirements without programming. The result is a rapid deployment at low TCO.
Available as a SaaS service, starting at $45 per user per month, or for purchase, it includes all the functionality necessary to provide pro-active support and satisfy the needs of the enterprise.
It includes an adaptive business rules engine, graphical workflow editor, centralized knowledge base, live chat, SLA support, granular searching and reporting, dynamic FAQs, WebService API, mobile access, full auditability, single sign-on, ITIL support, LDAP integration and unified communications.
We also include the natural extensions of the help desk right out-of-the-box -- to manage change requests, projects, timekeeping, customer surveys, and assets. Turn these functions on or off as desired to implement a fully integrated, complete IT service desk solution at no extra cost.
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| Specification |
|
| Language: |
J2EE |
| Platform(s): |
Linux, Windows, FreeBSD, Mac, Sun Solaris |
| Database(s): |
MySQL, Microsoft SQL, ODBC |
| Price: |
45.00 USD |
Average visitor rating:
 Rated 5.0 (out of 5)
Number of ratings: 1 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
Yes |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
Yes |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
Yes, extra cost |
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