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Web based help desk software
Description: An open source electronic support ticket system based on osTicket, that can receive tickets via email (POP3 or pipe) and a web-based form, as well as manage them using a web-based interface, with many new features and bug fixes. It makes a helpdesk solution for any website.
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| Specification |
|
| Language: |
PHP |
| Platform(s): |
Linux, Windows, FreeBSD, Mac, Sun Solaris |
| Database(s): |
MySQL |
| Price: |
Freeware |
Average visitor rating:
 Rated 4.7 (out of 5)
Number of ratings: 3 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
Yes |
| Upload Attachments: |
No |
| Customizable ticket fields: |
No |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
No |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
Yes |
| Customizable appearance: |
Yes |
| Source code included: |
Yes, free |
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