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Polar helpdesk

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Polar helpdesk allows support manager to monitor and keep track of all tickets or incidents; it gives a comprehensive view of tickets status, priority and assigned support representatives. Incidents or tickets are searchable from the desktop view or from the Advanced Search popup. An email notification is sent whenever a ticket has been updated on notification you can specify who will receive email on certain events such as creation, reassignment of the support group. Every update is tracked and the system allows you to easily browse each tickets history and preview the changes that were made. Each ticket has a given priority. Colored arrow icons on Help Desk desktop differentiate priorities so that you can easily find tickets with top priorities. The system will increase the priority of ticket based on your service level settings. You can assign each ticket to a group of support representatives or to single support representative. Each ticket can be reassigned later to another group or a representative. A notification is being sent every time incident has been reassigned.


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Specification  
Language: .Net
Platform(s): Windows
Database(s): Microsoft SQL
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 2 votes Rated 5.0 (out of 5)
Number of ratings: 2 votes

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Features:

Feature Available
Multiple staff logins: Yes
Categories: No
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: No
Email Piping: No
Customizable appearance: Yes
Source code included: Yes, extra cost


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