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Help Desk Software >
Local (PC) help desk software
Twenty Three Years of experience for government, business, industry, schools and hospitals, the developers of Netkeeper help desk software promises to deliver an award winning & full-featured software at a very low cost. Netkeeper Help Desk Captain SQL, a complete help desk software solution that is ready to use right out of the box. NETKEEPER HELP DESK CAPTAIN SQL improves customer and employees satisfaction as it can be used for internal employee support and external customer support or both. Netkeeper help desk software enables Staff to prioritize and manage all help desk work orders, employees and customers to check the status of work orders they've submitted online and also reduces high call volumes with automation tools. It contains multi-tasking abilities to meet peak demands even when the help desk is under stress.
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| Specification |
|
| Language: |
N/A |
| Platform(s): |
Windows |
| Database(s): |
None |
| Price: |
Commercial |
Average visitor rating:
Number of ratings: 0 votes
Features:
| Feature |
Available |
| Multiple staff logins: |
Yes |
| Categories: |
Yes |
| Canned (pre-written) responses: |
No |
| Upload Attachments: |
No |
| Customizable ticket fields: |
Yes |
| Email Notifications of tickets and replies: |
Yes |
| Ticket Search function: |
Yes |
| Knowledgebase (FAQ): |
Yes |
| Knowledgebase search: |
No |
| Email Piping: |
No |
| Customizable appearance: |
No |
| Source code included: |
No |
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