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HelpMaster Pro

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HelpMaster Pro gives completely integrated helpdesk software modules, enhancing coordination with all communication channels dynamically. By validating each user login, the HelpMaster Pro web interface gives a different view of the application depending on what type of person just logged in, means If a client of customer's helpdesk logs in, then they get the "client view" - a simplified overview of their jobs and a streamlined, job logging system. It provides the ability to view jobs at a personal level, a workgroup level, or a skill group level. Sorting, filtering and custom color coding jobs depending on their priority. Saved Searches allow staff to create custom views of helpdesk data. Thus by purchasing HelpMaster Pro, you will get an award winning software with an ultimate user-friendly accessibility.


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Specification  
Language: N/A
Platform(s): Windows
Database(s): Microsoft SQL
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 2 votes Rated 5.0 (out of 5)
Number of ratings: 2 votes

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Features:

Feature Available
Multiple staff logins: No
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: No
Email Piping: No
Customizable appearance: No
Source code included: No


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