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Help Desk Pilot

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Help Desk Pilot is multilingual help desk software that offers a powerful email parser that allows you to turn customer emails into tickets; it also provides canned reply facility, which minimizes the response time. Help Desk Pilot automatically list those tickets that were similar and previously resolved. It provides statistics and reports based on activities across the system. The system provides facility to add custom fields. There are vast search options to find tickets across the system. Every member of staff can manage their profiles. Personal time and language can be set here. The facility of private notes makes easy the process of information sharing about any ticket.


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Specification  
Language: PHP
Platform(s): Linux, Windows, Mac
Database(s): MySQL
Price: Commercial


Average visitor rating: Rated 4.0 (out of 5) | 2 votes Rated 4.0 (out of 5)
Number of ratings: 2 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: Yes
Upload Attachments: Yes
Customizable ticket fields: Yes
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: No
Email Piping: No
Customizable appearance: No
Source code included: No


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