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Web Help Desk

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Web Help Desk is an easy to use and easy to deploy. It features a user friendly tabbed interface. As it is written in Java, it is platform independent, it runs on any server that has Java 5 installed however users only need a browser to utilize the software. It manages a step-by-step history of ticket for technicians. It also has report that displays summary of all the work. Administrator can easily search clients; tickets and technicians, the status of tickets are also visible and administrator can e-mail any ticket to technician. Clients can categorize, such as Hardware, Software or Network request and set priority for their requests.


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Specification  
Language: Java
Platform(s): Linux, Windows, Mac
Database(s): MySQL, Microsoft SQL, PostgreSQL, Oracle
Price: Commercial


Average visitor rating: Rated 5.0 (out of 5) | 3 votes Rated 5.0 (out of 5)
Number of ratings: 3 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: Yes
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): Yes
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: No
Source code included: No


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