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Liberum Help Desk

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It provides a complete help desk solution for small and medium sized organizations, it provides choice for granting users to access the help desk software using windows log in or separate database. After submitting problem, users can view the progress of the problem or add further information; users can also list previously submitted problems. The Support staff is notified through email about new problems or updates. The problems are listed with important details; member of staff can also view or edit other memberís problems. The problems that are updated are marked with date, time and user name. Staff member can search through tickets by username, category, description, dates and more.


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Specification  
Language: ASP
Platform(s): Windows
Database(s): Microsoft SQL, Access
Price: Freeware


Average visitor rating: Rated 4.0 (out of 5) | 1 votes Rated 4.0 (out of 5)
Number of ratings: 1 votes

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Access code (type G3TPS here):

Features:

Feature Available
Multiple staff logins: Yes
Categories: Yes
Canned (pre-written) responses: No
Upload Attachments: No
Customizable ticket fields: No
Email Notifications of tickets and replies: Yes
Ticket Search function: Yes
Knowledgebase (FAQ): No
Knowledgebase search: Yes
Email Piping: No
Customizable appearance: Yes
Source code included: No


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