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Help Desk

User-friendly customer support is the basis of a successful business. This website provides a list of Help Desk software, reviews and best-practice articles for running help desks.

» Help Desk Software

 
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Help Desk Software HESK

A FREE PHP Help Desk script by PHPJunkyard. It is completely web based and requires a server with PHP and MySQL support. They even offer a Hosted Help Desk solution.

SysAid

Our mission is to simplify the daily challenges IT professionals face by offering them powerful and easy-to-use help desk tools to manage, monitor, and track all their IT tasks on one platform.

 

» Latest Help Desk articles

 
Choosing the right Help Desk Software

Choosing the right Help Desk Software is a very important decision. Choosing the wrong solution can lead to additional problems for you and your staff, frustrated customers, and even loss of potential sales. You want to make sure whatever solution you choose meets your current and future needs...
 

Reducing the number of Help Desk tickets

A major consideration for anyone managing a Help Desk is how to reduce the cost of your Help Desk. Here are some ways for you to reduce the overall Help Desk burden...
 

Help Desk best practices

Ways your helpdesk personnel can assure good customer service. You have a good product. Sales are up, and you're user-base is growing. One side-effect of having a useful and popular product is the need for product support. Your customers are going to need support at one time or another. The more...
 

Kayako alternative

Kayako eSupport suite is one of the most popular Help Desk Software solutions available, but you might want something more simple and free...
 

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» Help Desk Software reviews

 
Help Desk Software HESK review

Like many php programs, the HESK Help Desk Software from PHPJunkyard is free. This software is quite extensive, especially considering that it is freeware. The interface for both customers and staff is very easy, with a few simple text links, adorned by large graphics above them. The program offers everything...
 

Kayako review (SupportSuite, eSupport and LiveResponse)

Kayako sets the standard for overall support desk management with three expandable modules. The SupportSuite offers everything that you need to incorporate an outstanding...
 

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